Frequently Asked Questions
🛍️ What kind of products and services does Welliber offer?
We offer digital wellness tools and expert-led services including meal plans, workout programs, wellness trackers (Excel / Notion), guided audio & video content, and personalized health consultations.
How do the expert consultations work?
You’ll book a time with a certified coach. After payment, you’ll get a confirmation email, a form to share your goals, and a private link for your session. You'll also receive a summary report afterward.
Are your programs approved by professionals?
Yes. All our programs are created and reviewed by certified nutritionists, fitness trainers, and wellness coaches.
Are your tools and guides beginner-friendly?
Definitely. Our products are simple, structured, and designed for real people — not experts.
Can I request a custom plan or bundle?
Yes. We offer custom wellness plans and bundles tailored to your needs. Just contact us.
💳 What payment methods do you accept?
We accept secure payments via Credit/Debit Cards (Stripe) and PayPal.
Will I get an invoice or proof of payment?
Yes. You'll receive an invoice by email after payment. Custom invoices with tax info are available upon request.
Can I upgrade my plan later?
Yes. You can upgrade anytime, and we’ll credit your original payment toward the new package. Just contact us first.
Do you offer discounts or bundles?
Yes. We regularly offer seasonal discounts and bundles. Subscribe to our newsletter to stay updated.
📦 How do I receive my digital products?
After completing your purchase, you’ll receive a direct download link, an email with your files, and optional access from your account.
I didn’t receive my product or link. What should I do?
Check your spam/junk folder. If not there, contact us at contact@welliber.com with your order number.
Can I access the content from my phone?
Yes. All our content is mobile-friendly and works on phones, tablets, and desktops.
🔁 Can I get a refund?
All digital product sales are final. Refunds are available only for consultations canceled 24 hours in advance.
What if I face a technical issue?
Email us with your issue and order number. We’ll resolve it or resend the files within 24 hours.
Is there any guarantee on your services?
We don’t guarantee specific results, but we promise professional service, quality, and real support.
Can more than one person use the same product?
Our licenses are for individual use only. Contact us if you need a multi-user or business license.
🌍 Do you serve international clients?
Yes! Welliber is available worldwide. Consultations are adjusted to your time zone.
Is Welliber a registered business?
Yes. Welliber operates legally and follows international e-commerce regulations.
What makes Welliber different from other wellness platforms?
We focus on real, science-backed tools created by certified experts — not trends or hype. We care about results.
Will you add more products in the future?
Yes. We're always working on new plans, bundles, and tools based on user feedback.
🧘♂️ I have a medical condition — are your products safe for me?
Our products are general wellness tools, not medical advice. Please consult your doctor before use.
Do your products consider allergies or dietary restrictions?
Yes. We offer options for vegan, gluten-free, dairy-free, and more. You can also request a custom plan.
📡 Can I contact support if I have trouble using the product?
Absolutely. Email us anytime at contact@welliber.com — we usually reply within 24 hours.
Can I contact you through social media?
Yes! You can reach us on: Instagram: @welliber.health, Facebook: facebook.com/welliber
How often do you update your products and plans?
We update our products regularly based on new research, trends, and customer feedback.
🕒 I have a busy schedule. Can I still benefit from your products?
Definitely. Everything is built for flexibility — short workouts, adaptable plans, and audio you can listen to on the go.
Can I collaborate with Welliber or become a brand partner?
Yes. We welcome coaches, creators, and health pros. Email us at contact@welliber.com with your idea.
Do you offer your services in other languages?
Currently, our content is in English. We’re working on expanding language support in the future.
Will I get results from using your products?
Results depend on your consistency — but our tools are built to make it easy, sustainable, and motivating.
Still have questions?
No worries! Just email us at contact@welliber.com and we’ll be happy to assist you.