🔁 Refund Policy

Effective Date: May 13, 2025

At Welliber, we take pride in the quality and care we put into each of our digital wellness products. However, due to the nature of digital content, we have specific policies regarding returns and refunds.

📦 1. Digital Products Are Non-Refundable

All purchases made on https://welliber.com are final and non-refundable once:

  • The product has been downloaded
  • Or access to the product has been granted

This is because digital products cannot be "returned" once delivered.

💡 2. Before You Buy

We do our best to provide detailed descriptions, previews, and FAQs on every product page. We strongly recommend reading all available information, including:

  • What's included
  • Who it’s for
  • Compatibility and format details

before making a purchase. If you’re unsure whether a product is right for you, feel free to reach out before you buy at:

contact@welliber.com

⚠️ 3. Technical Issues

If you experience a technical issue that prevents you from accessing or downloading a product:

  • Please contact us within 7 days of your purchase
  • Include your order number and a clear description of the issue

We’ll do our best to resolve it or offer a replacement if necessary.

✅ 4. Exceptions (Only If Applicable)

We may, at our sole discretion, offer a refund or store credit in rare cases such as:

  • Duplicate purchases
  • Inaccessibility due to a verified system error on our side

We do not offer refunds for:

  • Change of mind
  • Downloading issues due to personal device limitations
  • Not reading the product description

💬 5. Need Help?

We’re here to help. If you believe there’s a valid issue with your order, please email:

contact@welliber.com

Include your:

  • Full name
  • Order number
  • A description of the issue
  • Any screenshots (if helpful)